Settings
Settings
👤
AccountWho you are signed in as
Build
🎤
Your microphoneHow the app hears you on a call
When your turn gets sent
Length of pause
Background noise
Eight seconds: stay quiet, then talk normally.
Speech recognition
If it mishears you often, try another English variant.
🔊
The caller's voiceHow callers sound to you
Voice quality
Browser voices — only used if the two settings above allow it
Male callers
Female callers
On Windows, Microsoft Edge has far
better voices than Chrome.
Training # Scorecard
My results
Loading…
Super admin # Accounts
Users
Loading…
Dispatch board
This is the live board. Enter the dispatch code to open it.
Dispatch # Technician board
Dispatch board
Where everyone is right now, how long they have been there, and who is closest to a new job.
Technicians
Loading…
Assessment # Call test
Dispatcher Academy
Welcome
Where to go
Dispatcher Academy # Training & Operations Handbook v2.0
Jobs # Incoming calls
Take a call
Answer with the mic, keep the caller talking, and fill the job form as you go. When you hit Create, your entries get checked against what the caller actually said.
Jobs # Messages # New job
New Job
Client Details
Job Details
Service Location
Country
Scheduled
Date
Starts at
Ends at
Jobs # Review
Call review
Total
0/30
What the tech would have been sent
Did well
Fix next call